Below you can find our email exchange in its entirety. Please note that temperatures exceeded 100° in the area, for the 5 days prior to delivery:
Hello, I still have not received my shrimp. I think they may have gotten delayed in shipping. My concern is if they arrive alive but that’s still to be determined.
Dana Rocha
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Hello,
Yes it looks like they've been delayed. As long as the temps aren't crazy hot, they should be fine. Let me know when they show up (I would assume Monday)
Thanks,
Shelly
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Unfortunately they did not arrive alive.
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I'm so sorry to hear this!
It looks like the bag had a burst seam or a pinhole in the bag that was not obvious enough during the packing process, however the shrimp usually arrive alive even with that amount of water, so I am assuming something else had to happen as well. Unfortunately, your temps exceeded my Live Arrival Guarantee by roughly 10°, and I am not able to see the dead shrimp in the bag, which is all clearly stated in my FaQs.
FAQs - Lucky Aquatics (link)
As a courtesy, I can offer you 50% off the reorder of your shrimp, because I basically never have any DOA. Follow this link (link) to be directed to the Blue Steel page with your code active (xxxxx).
Let me know if you have any other questions, and please wait until your temperatures are better to reorder (I suggest low 70's as best temps).
Thank You,
Lucky Aquatics
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Nothing to do with temps, shipping delayed. It was supposed to be here Friday and it is currently Tuesday. That is out of my hands and
I would like either a full refund or another shipment.
I think this has nothing to due with temps considering the package was ruptured and shipping was delayed.
Dana Rocha
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The temperatures are 95° in your area. That absolutely had an effect on the shipment. Delayed packages have the potential to sit outside for extended periods of time, and if the temperatures are within my guaranteed range, there usually aren't issues. I have had many delayed packages arrive alive that were delayed far longer than a couple days. I have also had a few packages arrive with half the water gone, and those too, still arrived alive. I ship many shrimp every week, so I do understand how to safely ship shrimp, and the extreme temperatures are the cause of any DOA 95% of the time.
Added to this, you did not contact me for almost 7 hours after they were delivered to your PO Box/locker. I require this notification to be within 2 hours even in the best of temperatures. I also still have no proof of all the dead shrimp, as I cannot see anything but a very small photo that does not clearly show all 5 shrimp were dead. I can offer live arrival guarantees only when the steps I request of the customer are taken.
Best,
Lucky Aquatics
