Great packaging! Fat shipping and superb customer service!!
All stems arrived healthy and in perfect condition. I've always wanted to try this moss. Glad I went with Lucky Aquatics.
Beautiful moss, carefully and meticulously packaged. I am so glad that you guys are selling it, it's a rare moss very difficult to find. Super happy with my purchase!
I got my first order and I am very happy with the product. The packaging was awesome! will definitely buy again soon.
Moss came in clearly packaged and healthy. I will recommend this to anyone.
It looks ok at the first day but turned to yellow in 12 hours. Turned all white with brown stem in 48 hours. Contacted seller for help and was told they would adapt the water parameter soon. Sadly, moss broken down when I touch it today. Ordered another one will try again.
Hi Dathan, I am sorry you had that experience with the Hookeriaceae moss! As stated in our email communication, I think the problem you are experiencing is with your high water temps, as you said you can't keep your water below 76°. In the product listing, it's mentioned that keeping your water temps low is important for this very sensitive moss. I hope the new one is able to adapt to the warmer water in your tank, but it gets harder to keep moss as the temperature increases!
Waited a couple weeks to see how it acclimated to my Crystal Red tank. Everything is exactly as described, Arrived perfect. Growth can already be seen starting to shoot up from the plant flat. Will look forward to future orders!
When I open the box the moss was package really good but after oping it the plant look melted and had stink smell of death some part of it look ok so going to try to save it
We want to make sure you are happy, please contact us if you ever have any issues with an order!
I was a little concerned when I initially placed my order. This was the first time ordering from LUCKY and the temperatures have been dropping here in Minnesota...I mean, it is December. As I opened the box I could not believe the care that was taken, the attention to detail was awesome! Plants were perfectly packed inside. Whomever tied the moss to the ledge took great care in ensuring it was secured neatly and thoroughly. Can't wait to see it flourish! I will definitely order from LUCKY again.
Everything was perfect as usual!! I will buy from again!! Nice portion and great looking moss!!
Thank you very much from Houston, Texas